{"id":601,"date":"2025-12-28T11:37:50","date_gmt":"2025-12-28T08:37:50","guid":{"rendered":"http:\/\/mtkass.com\/%d8%a7%d9%84%d8%a7%d9%82%d8%aa%d8%b1%d8%a7%d8%ad%d8%a7%d8%aa-%d9%88%d8%a7%d9%84%d8%b4%d9%83%d8%a7%d9%88%d9%89\/"},"modified":"2026-01-26T20:36:55","modified_gmt":"2026-01-26T17:36:55","slug":"suggestions-complaints","status":"publish","type":"page","link":"http:\/\/mtkass.com\/en\/suggestions-complaints\/","title":{"rendered":"Suggestions &#038; Complaints"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_498067bc height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_circle color_custom align_center no_text no_title\"><div class=\"w-iconbox-icon\" style=\"font-size:2rem;--icon-color:#fff;--icon-bg-color:rgba(255,255,255,0.1);\"><i class=\"far fa-comment-alt\"><\/i><\/div><div class=\"w-iconbox-meta\"><\/div><\/div><div class=\"w-separator hide_on_tablets hide_on_mobiles size_custom\" style=\"height:1.5rem\"><\/div><div class=\"w-text us_custom_8522a6ea has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Suggestions &amp; Complaints<\/span><\/span><\/div><div class=\"w-separator size_custom\" style=\"height:1.5rem\"><\/div><div class=\"wpb_text_column us_custom_10b0b532 has_text_color\"><div class=\"wpb_wrapper\"><section class=\"relative py-20 bg-gradient-to-r from-secondary to-primary text-primary-foreground overflow-hidden\">\n<div class=\"container mx-auto px-4 relative z-10\">\n<div class=\"max-w-4xl mx-auto text-center\">\n<p class=\"text-lg md:text-xl leading-relaxed opacity-95\" style=\"text-align: center;\">Your voice matters to us, share your opinion so we can grow together<\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1-4-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-vwrapper us_custom_7f4b4e7d about-2 align_left valign_top\"><div class=\"w-iconbox us_custom_1f257949 iconpos_left style_circle color_custom align_right\"><div class=\"w-iconbox-icon\" style=\"font-size:1.25rem;--icon-color:#d42226;--icon-bg-color:rgba(212,34,38,0.1);\"><i class=\"far fa-comment-alt\"><\/i><\/div><div class=\"w-iconbox-meta\"><h4 class=\"w-iconbox-title\" style=\"font-size:1.25rem;\">Your participation is the foundation of our development<\/h4><div class=\"w-iconbox-text\"><div class=\"rounded-lg border bg-card text-card-foreground shadow-lg hover:shadow-xl transition-shadow border-border\">\n<div class=\"p-6\">\n<div class=\"flex items-start gap-4\">\n<div class=\"rounded-lg border bg-card text-card-foreground mb-8 border-border shadow-lg\">\n<div class=\"p-6 md:p-8\">\n<div class=\"flex items-start gap-4\">\n<p class=\"text-muted-foreground leading-relaxed\" style=\"direction: rtl; text-align: left;\">We believe that our customers&#8217; opinions are the compass that guides us toward excellence. Whether you have a suggestion to help us improve our services or a complaint that requires our immediate attention, please fill out the form below. Our team is committed to reviewing every message and working to resolve it effectively and quickly.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rounded-lg border bg-card text-card-foreground shadow-lg hover:shadow-xl transition-shadow border-border\">\n<div class=\"p-6\">\n<div class=\"flex items-start gap-4\">\n<div style=\"direction: rtl; text-align: left;\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-vwrapper us_custom_06a10711 about-2 align_left valign_top\"><form class=\"w-form  us-field-style_1 us_custom_632cefbe layout_ver show_message_after_sending for_cform us_form_1\" action=\"http:\/\/mtkass.com\/en\/wp-json\/wp\/v2\/pages\/601\" method=\"post\"><div class=\"w-form-h\"><div class=\"w-form-row for_text has_label required\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>Full Name *<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Full Name\" type=\"text\" name=\"us_form_1_text_1\" value placeholder=\"Enter Full Name\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_email has_label required\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>E-Mail *<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"E-Mail\" type=\"email\" name=\"us_form_1_email_1\" value placeholder=\"example@gmail.com\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Please enter a valid email address.<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text has_label\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>Phone number (optional)<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Phone number (optional)\" inputmode=\"tel\" type=\"text\" name=\"us_form_1_text_2\" value placeholder=\"05#####\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_radio has_label required\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>Message type *<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t<label>\r\n\t\t\t\t<input type=\"radio\" name=\"us_form_1_radio_1\" data-required=\"true\" aria-required=\"true\" value=\"Complaint\" checked='checked'\/>\r\n\t\t\t\t<span>Complaint<\/span>\r\n\t\t\t<\/label>\r\n\t\t\t\t\t\t<label>\r\n\t\t\t\t<input type=\"radio\" name=\"us_form_1_radio_1\" data-required=\"true\" aria-required=\"true\" value=\"Suggestion\"\/>\r\n\t\t\t\t<span>Suggestion<\/span>\r\n\t\t\t<\/label>\r\n\t\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Select an option<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_textarea has_label required\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>Message  *<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<textarea aria-label=\"Message \" name=\"us_form_1_textarea_1\" placeholder=\"Write your message now\" data-required=\"true\" aria-required=\"true\"><\/textarea>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_info\">\r\n\t<p>Please describe your suggestion or complaint in as much detail as possible. If the complaint concerns a specific branch or employee, please include the date and time if possible to help expedite the review process.<\/p>\r\n<\/div>\r\n<input type=\"hidden\" name=\"action\" value=\"us_ajax_cform\" \/>\r\n<input type=\"hidden\" name=\"post_id\" value=\"0\" \/>\r\n<input type=\"hidden\" name=\"form_index\" value=\"1\" \/>\r\n<div class=\"w-form-row for_submit align_center\">\r\n\t<button class=\"w-btn icon_atright us-btn-style_3\" aria-label=\"Send\" type=\"submit\" style=\"font-size:100%;\">\r\n\t\t<span class=\"g-preloader type_1\"><\/span>\r\n\t\t\t\t<span class=\"w-btn-label\">Send<\/span>\r\n\t\t<i class=\"fas fa-paper-plane\"><\/i>\t<\/button>\r\n\t<\/div>\r\n<\/div><div class=\"w-form-message\"><\/div><div class=\"w-form-json hidden\" onclick='return {&quot;ajaxurl&quot;:&quot;http:\\\/\\\/mtkass.com\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;messages&quot;:{&quot;err_empty&quot;:&quot;Fill out this field&quot;,&quot;err_size&quot;:&quot;File size cannot exceed %s MB&quot;,&quot;err_extension&quot;:&quot;%s file type is not allowed&quot;,&quot;err_recaptcha_keys&quot;:&quot;reCAPTCHA keys are incorrect&quot;}}'><\/div><\/form><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-hwrapper us_custom_2d9ebfef valign_top wrap align_center\" style=\"--hwrapper-gap:0.5rem\"><div class=\"w-vwrapper us_custom_9ddc4127 about-2 align_left valign_top\"><div class=\"w-iconbox iconpos_left style_circle color_custom align_right\"><div class=\"w-iconbox-icon\" style=\"font-size:1.25rem;--icon-color:#d42226;--icon-bg-color:rgba(212,34,38,0.1);\"><i class=\"far fa-phone\"><\/i><\/div><div class=\"w-iconbox-meta\"><h4 class=\"w-iconbox-title\" style=\"font-size:1rem;\">For direct contact<\/h4><div class=\"w-iconbox-text\"><div class=\"rounded-lg border bg-card text-card-foreground shadow-lg hover:shadow-xl transition-shadow border-border\">\n<div class=\"p-6\">\n<div class=\"flex items-start gap-4\">\n<div class=\"rounded-lg border bg-card text-card-foreground mb-8 border-border shadow-lg\">\n<div class=\"p-6 md:p-8\">\n<div class=\"flex items-start gap-4\">\n<p class=\"text-muted-foreground leading-relaxed\" style=\"direction: rtl; text-align: left;\"><a class=\"font-medium text-foreground hover:text-primary\" dir=\"ltr\" href=\"tel:+966123456789\">05#####<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rounded-lg border bg-card text-card-foreground shadow-lg hover:shadow-xl transition-shadow border-border\">\n<div class=\"p-6\">\n<div class=\"flex items-start gap-4\">\n<div style=\"direction: rtl;\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"w-vwrapper us_custom_74189216 about-2 align_left valign_top\"><div class=\"w-iconbox iconpos_left style_circle color_custom align_right\"><div class=\"w-iconbox-icon\" style=\"font-size:1.25rem;--icon-color:#0049a3;--icon-bg-color:rgba(0,73,163,0.1);\"><i class=\"far fa-envelope\"><\/i><\/div><div class=\"w-iconbox-meta\"><h4 class=\"w-iconbox-title\" style=\"font-size:1rem;\">E-Mail<\/h4><div class=\"w-iconbox-text\"><div class=\"rounded-lg border bg-card text-card-foreground shadow-lg hover:shadow-xl transition-shadow border-border\">\n<div class=\"p-6\">\n<div class=\"flex items-start gap-4\">\n<div class=\"rounded-lg border bg-card text-card-foreground mb-8 border-border shadow-lg\">\n<div class=\"p-6 md:p-8\">\n<div class=\"flex items-start gap-4\">\n<p class=\"text-muted-foreground leading-relaxed\" style=\"direction: rtl; text-align: left;\"><a class=\"font-medium text-foreground hover:text-secondary\" href=\"mailto:mtakss.mtk@gmail.com\">mtakss.mtk@gmail.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rounded-lg border bg-card text-card-foreground shadow-lg hover:shadow-xl transition-shadow border-border\">\n<div class=\"p-6\">\n<div class=\"flex items-start gap-4\">\n<div style=\"direction: rtl;\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Suggestions &amp; Complaints Your voice matters to us, share your opinion so we can grow together Your participation is the foundation of our development We believe that our customers' opinions are the compass that guides us toward excellence. Whether you have a suggestion to help us improve our services or a complaint that requires our...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-601","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"http:\/\/mtkass.com\/en\/wp-json\/wp\/v2\/pages\/601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/mtkass.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/mtkass.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/mtkass.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/mtkass.com\/en\/wp-json\/wp\/v2\/comments?post=601"}],"version-history":[{"count":8,"href":"http:\/\/mtkass.com\/en\/wp-json\/wp\/v2\/pages\/601\/revisions"}],"predecessor-version":[{"id":609,"href":"http:\/\/mtkass.com\/en\/wp-json\/wp\/v2\/pages\/601\/revisions\/609"}],"wp:attachment":[{"href":"http:\/\/mtkass.com\/en\/wp-json\/wp\/v2\/media?parent=601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}